Delivery Information

Dispatch Times

Free Royal Mail Tracked delivery is provided on all orders where the total order value is £200 or above.

Saturday processing: Royal Mail collects early on Saturdays only. Orders placed later on Saturday are usually collected on Monday.

Once dispatched, you will receive an email with full tracking details.

UK Delivery

UK customers benefit from priority processing and next-day delivery options. Orders placed before 2:00 PM (Mon–Fri) are dispatched the same day.

Tracking & Delivery Issues

For UK orders, courier investigations typically take up to 15 working days.

If your delivery is delayed, lost, or returned, our team will:

• Contact the courier and manage the case for you
• Escalate as needed
• Keep you informed throughout the process

Courier investigations typically take:

• Up to 15 working days, UK orders

Please note: refunds or replacements cannot be issued while an active courier investigation is in progress.

Returns Policy

Due to the perishable nature of our products, we cannot accept returns for items that have been opened or used. Please double-check your order before completing your purchase.

If your item arrives damaged or there is a delivery issue, please contact our support team. Do not return any items until we have authorised the return.

Return requests must be submitted within 7 days of delivery and should include photos and a clear explanation.

Refunds & Replacements

We will offer a refund or replacement if:

• The product arrives damaged or incorrect
• Your parcel is lost in transit, after courier investigation is complete
• Delivery fails due to courier error

We do not offer refunds if:

• The shipping address provided was incorrect or incomplete
• The parcel was not collected by the customer
• The item has been opened, tampered with, or is not in its original sealed condition

Payment Methods

We accept the following secure payment options:

At NovaVitality Ltd, we believe in transparency. All our payment methods are secure, FCA-regulated, and designed to keep your ordering process safe, discreet, and hassle-free.

Important Ordering Information

• Always double-check your shipping address before placing an order. We cannot amend it once shipped.
• We cannot redirect parcels once in transit.
• Same-day dispatch might not be available during peak times or if extra verification is required.
• While our delivery services are reliable and typically meet the stated timeframes, they are not guaranteed. Delays can occur due to circumstances outside of our control, such as courier disruptions, customs checks, or local postal delays.
• Saturday orders placed after the early Royal Mail collection are usually collected on Monday.

Research Use Only

We are committed to customer satisfaction and building long-term relationships with our clients. Due to the nature of our products, we cannot provide advice on usage, dosage, or recommendations. Customers are responsible for conducting their own independent research prior to purchasing.

All products are supplied strictly for research and laboratory testing purposes only and are not for human consumption.